This page explains what personal information ace pro collects from Filipino players, how it is used, and the steps we take to keep it secure. Your privacy matters to us, and we are committed to handling your data responsibly and transparently.
A clear breakdown of the personal data ace pro gathers, how it is used, and the choices available to you as a registered player in the Philippines.
When you create an account on ace pro, we collect your name, date of birth, email address, and mobile number. This information is required to verify your identity, confirm that you meet the minimum age requirement of 21 years, and set up your player profile. Your registration details are stored securely and are never shared with unaffiliated third parties for marketing purposes. We may use your contact details to send you important account notifications, security alerts, or updates about changes to our policies. You can review and update your registration information at any time by accessing your account settings or by contacting our support team at [email protected].
To process deposits and withdrawals in Philippine pesos, we collect payment-related information such as your GCash number, Maya account details, or bank account information as applicable. We do not store full card numbers or sensitive authentication credentials on our servers; payment processing is handled through secure, encrypted channels. Transaction records including deposit amounts, withdrawal requests, and bet history are retained for regulatory compliance and to resolve any disputes that may arise. These records may be reviewed by our compliance team as part of our anti-money laundering obligations under Philippine law. If you have questions about a specific transaction, you can reach our support team directly at [email protected].
We automatically collect certain technical data when you use the ace pro platform, including your device type, browser version, operating system, IP address, and session timestamps. This data helps us maintain platform stability, diagnose technical issues, and improve the overall experience for Filipino players on mobile and desktop. We also record your in-platform activity such as games played, bets placed, and pages visited, which allows us to personalise your experience and surface relevant promotions. Usage data is analysed in aggregate form and is not used to identify you individually unless a security or compliance investigation requires it. You can find more details about how we use cookies and tracking technologies in the section below.
When you contact our support team via email or any other channel, we retain a record of your enquiry and our response in order to provide consistent and effective assistance. This includes the content of your messages, the date and time of contact, and any attachments or screenshots you provide to help resolve your issue. Support records are kept for a reasonable period to allow us to track recurring issues and improve our service quality for all players. We will never use your support communications to send you unsolicited marketing messages, and your data will not be passed to third parties outside of what is necessary to resolve your query. If you wish to request deletion of your support history, please contact us at [email protected] with your account details.
As a player based in the Philippines, you have specific rights over your personal data. Here is what you can expect from ace pro and how to exercise those rights.
You may request a copy of the personal data we hold about you at any time. We will respond to verified access requests within a reasonable timeframe and provide the information in a clear, readable format. To submit a request, email [email protected] from the address linked to your account.
If any of the personal information we hold about you is inaccurate or out of date, you have the right to request a correction. You can update basic profile details directly through your account settings, or contact our support team for changes that require manual verification. We aim to process correction requests promptly.
You may request deletion of your personal data, subject to our legal obligations to retain certain records for regulatory and compliance purposes. Where deletion is possible, we will action your request within a reasonable period and confirm once complete. Requests can be submitted to [email protected].
ace pro uses industry-standard encryption and secure server infrastructure to protect your personal data from unauthorised access, disclosure, or loss. All data transmitted between your device and our platform is protected using HTTPS encryption, and sensitive account information is stored using hashed and salted methods that prevent plain-text exposure. Access to player data within our organisation is restricted to authorised personnel only, and all staff with data access are subject to confidentiality obligations. We conduct regular internal reviews of our data handling practices to ensure they remain aligned with applicable Philippine data protection requirements. In the unlikely event of a data breach that affects your personal information, we will notify you and the relevant authorities in accordance with our legal obligations. If you have any concerns about the security of your account or your data, please contact us immediately at [email protected] so we can investigate and take appropriate action.
If you have any questions about this Privacy Policy or how ace pro handles your personal data, our support team is ready to help. You can also visit the FAQ page for quick answers, or head to the Responsible Gaming page to learn about the tools available to help you stay in control of your gaming activity.